1. Delivery

Australia Post Parcel Post is used for our deliveries. We prefer that all items are sent as Registered Post, which includes insurance for up to $100 (should the item get lost, damaged or stolen), and requires a signature upon arrival. Deliveries are Monday-Friday (excluding Public Holidays). If no-one is home at the time of the delivery, a card will be left in your letterbox and the parcel will be available for pick-up from your local Post Office.

Goods are shipped as soon as your funds are cleared. Delivery time is usually within 1 week.  This time frame depends on the destination, stock availability and any delays as a direct result of Australia Post particularly at busier times of the year.

Postage is calculated by weight and destination for most items and does incur extra costs for the pacakge to be registered and insured. NB: If you do not wish to pay the extra costs to have your package registered and insured, select the Table Rate when nominating preferred delivery. This rate is calculated on total package weight only. This means you will NOT be automatically covered for a replacement package if your package does not arrive OR replacement of damaged goods.

2. Out of Stock Items

We do our best to ensure all items are in stock however from time to time, some items may not be available. This will be due to the popularity of the product. Because all of our items are hand-made, eg the soaps “cure” for a month, the process does take some time.

If you order an item that is temporarily out of stock, you will be contacted as soon as possible by email. We will then place the item on backorder and keep you informed as to when it arrives (approx. 2-4 weeks) and the expected delivery time.

3. Returns

Serenity Suds and Soaks is committed to quality, value and good service.

All care is taken in our packaging, however, if you receive any products that are damaged in any way, please contact us by email within 21 days of purchase of goods. We will automatically issue you with an authorisation number to return the item if the item was registered and insured. The item being returned must include the item itself, any relevant packaging, a description of the fault and the original invoice.

We will replace the product at no extra freight charge.

Please note, you are liable for the return postage cost.

NB: If the package was not registered and insured, damaged goods returns will be treated on a case by case basis.